We take a unique approach with every brand, because we believe that is the only way to come up with an equally unique solution that is tailored to our customer. If we are always doing things because “that’s the way its always been”, or “that’s how our competitors seem to do it”, well, then that is proof enough for us that we shouldn’t be doing it that way. We don’t always have the answers, but you can be sure that when we sit down and pull out the bar coasters, we’ll find the one that’s needed.
Our in-house art department specializes in all areas of design. With the latest software and hardware at their disposal, a comprehensive digital photo studio, and a vinyl printing machine, we can quickly respond to any design needs. Concepts, mock-ups, packaging, presentations... anything. From idea generation to holding an actual concept in one hand and a presentation in the other, we’ve got you covered.
Today’s marketplace continually forces retailers to be more competitive. As such, suppliers are challenged to be more innovative, as status quo is no longer an option. The foundation for our current success, and our plan for the future can be easily summarized in one word - value. We define our value as the SMS Total Service Package, which includes a combination of marketing, design, sourcing, production / quality control, business analysis, order management, and after-sales service. We know that real value comes from finding creative solutions to every challenge.
Shipping the right part the first time, shipping it quickly, and making sure that both our retail partners and after-market customers are able to access info to make the overall experience easier is more than our job. It’s our reputation. Success for us can only be judged in one way, and that’s by having someone who has bought one of our bikes not hesitating to buy another one.