All of our service manuals, assembly instructions, and technical bulletins are available both through our branded websites, like everydaybicycles.com, or through our corporate website, smsproductdesign.com. Our YouTube channel, www.youtube.com/user/SMSProductDesign, features a growing assortment of assembly videos and technical help. Need to speak with someone? Our Customer-First Service Team is available to talk, email, or chat online Monday to Friday, 8am-5pm.
As technology has changed, so have the expectations of the customer. We are always focused on ways to improve our communication, as well as looking for new ways to interact with our retail partners. Our future goals are to launch a new cloud-based site under SMSBikeShop.com , which will allow retailers to order parts directly from the site. Parts lists are always a challenge, so we are working towards interactive parts lists for all our bikes, making it quicker and easier for builders to get what they need.